Yes, communication with the seller was quick, and clear. They helped me with any questions I had about the doll, and my order in a way that I was happy with. The doll is nicer in person than the photos suggest. While taller and heavier than expected, she is still lighter and more poseable than most TPE dolls I’ve used. The face, while simple, will grow on you after a few days. The provided insert fits well, and adds positively to her experience.